Choose either Get a call or Start a chat. Type your concern in the box and tap Let's talk.Go to the Help menu, then click Contact Us.They can pull up your account and do a screen-sharing session to identify the cause and investigate further. Once verified yet the issue continues, I suggest contacting our Customer Care Team. You'll want to reach out to your credit card provider to verify the details. The reason for this is an invalid address or the details we enter is not matching with the financial institution. The Error Code: -81624 means that the payment authorization failed. QuickBooks Online is very sensitive to every detail we enter, especially when it comes to processing payments. Let me share what error code 81624 is in QuickBooks. Just go directly to the Solution 3 for the detailed instructions: Unrecoverable Error: General Troubleshooting Steps. This is to ensure you can use QuickBooks without any issues. If the error persists, I suggest performing the steps in this article and follow them in order. In the No Company Open window, click on the drop-down for Open a sample file.At the top menu bar, choose the File option and select Close Company/Logoff.This is to determine if the issue is with the software or the company file. If the steps don't work, please open a sample. Note: Do not release it until your file is completely open. Continue on pressing and holding the Alt key and click on OK.If you don’t see the window to enter the login credentials, don’t release the Alt key. In the QuickBooks Desktop Login window, enter the user name and password.On your keyboard, press and hold the Alt key and click on Open at the same time.Open the company file from the No Company Open window.This will determine if the problem is with the data or the software. Then, suppress the desktop without opening a company file. Aside from that, create a back up copy of the company file to keep a record of the transactions. I can help get you back on track by performing some troubleshooting steps.īefore proceeding, make sure to update QuickBooks to the latest release version to enhance its overall performance. Thanks for joining this thread, CINDYMAS.
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